Support

Questions, bugs, or ideas — email us and we'll get back to you, usually within a couple of days.

How do I log offline time?

Tap Log offline time on your home screen — two taps and done. If you enable the optional Screen Time assist, sessions can be auto-confirmed and time you forgot to log can be credited afterwards.

Does Offline see which apps I use?

No. On iOS, Apple's Screen Time frameworks process everything on your device — we can't read which apps you use or for how long. On Android, usage access stays on your device too. Details in the Privacy Policy.

I missed a day — is my streak gone?

The trail waits for you; there are no broken-chain graphics or guilt screens. Premium subscribers also have streak insurance, which protects a missed day automatically.

How do I cancel or manage my subscription?

iOS: Settings → your Apple ID → Subscriptions → Offline. Android: Google Play → profile → Payments & subscriptions. Deleting the app does not cancel a subscription.

How do I restore a purchase on a new device?

Open Offline → paywall or Settings → Restore purchases. Sign in with the same Apple ID / Google account; if you use friends or sync, sign in with Apple/Google in the app so your account carries over.

How do I delete my account and data?

Settings → Delete account removes your server-side data (sessions, journey stories, photos, friendships) within 30 days. Or email us and we'll do it for you.

Photos and privacy

Journey photos are private by default — only you can see them. There is no public feed.

Still stuck? smtoksari@gmail.com